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Consumer Readiness in Healthcare Systems (PEMMSM)
Perficient envisions a healthcare industry comprised of organizations that are centered
on the consumer and rich with informational tools to help make optimal medical decisions.
There is a great need in healthcare systems to provide technology and business solutions
that help to prevent medical errors, offer the latest treatment options, interconnect
clinicians with consumers and offer personalized care. Competition in a consumer-driven
industry requires organizations to look beyond traditional care management to consider
CRM solutions and the consumers of health services.
Perficient developed the Provider/Payor Experience Maturity Model (PEMMSM) to identify and assess where healthcare systems exist in the environment today and
need to position themselves in the future to improve quality of care, achieve efficiencies
and gain a competitive advantage.
View our Consumer Readiness (PEMMSM) solution sheet for additional information.
The diagram below provides an example of how the PEMM may be applied to the patient experience. Move your cursor across each of the levels in the diagram to understand how each level builds value and positively impacts organizations:
LEVEL 1 - TRANSACTING
Organizational Impact:
LEVEL 2 - ALIGNING
Organizational Impact:
LEVEL 3 - ENABLING
Organizational Impact:
LEVEL 4 - EXPANDING
Organizational Impact:
LEVEL 5 - EMPOWERING
Organizational Impact:
Perficient Utilizes PEMMSM to Achieve Organizational Goals
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Payor Benefits |
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Strong patient and provider loyalty
Personalized medical care
Streamlined electronic transactions
Maximized share of healthcare spend
Revenue increase through retail expansion
Cost reduction through advanced supply chain
Competitive advantage through consumer spend
Proactive care based on intimate patient relationship
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Customized products and services priced accurately
Consumer-centric management of wellness care
Streamlined electronic transactions
Maximized share of healthcare spend
Online community for business associates, TPAs, carve-out services for specialty
plans and outsource services such as claims re-pricers and medical management
Cost reduction through advanced supply chain
Personalized coverage and benefits
Reliable informational resource
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PEMMSM Solution Offerings
Perficient provides a full lifecycle of services to address consumer readiness needs in your organization, including:
Vision & Roadmap: Develop a vision and strategic roadmap to manage consumer/patient relationships and selection behaviors; determine your current PEMM level; create actionable roadmap that clearly articulates steps required to achieve business goals
Readiness, Planning & Selection: Determine organizational readiness to move forward with organizational and technology solutions to enhance the consumer/patient experience
Execution: Assist organizations to implement CRM solutions and business processes successfully
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